
Payment Refund Policy
Introduction
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We at UK Visa Advice Services Limited, trading as UK Visa Advice Services, are committed to providing exceptional services to our clients. This Payment Refund Policy outlines the conditions under which refunds will be provided and the process for requesting a refund.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
· Overpayment or duplicate payment.
· Service not delivered.
· Error in billing or invoicing.
· Cancellation of the service by UK Visa Advice Services Limited.
· Cancellation of service by you, the client, part way through the service being delivered, only a partial refund will be made to you for work not done.
2. Non-Refundable Services
The following services are non-refundable:
· Services already rendered and completed.
· Cancellation of service less than 24 hours before it is due to commence.
· Custom or personalised services that have been initiated.
· Any service provided by third-party vendors.
3. Refund Request Process
To request a refund, please follow these steps:
1. Contact our Client Care Team within 28 days of the payment date.
2. Provide the following information:
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Full name
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Contact details
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Payment reference number
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Reason for refund request
3. Our team will review your request and respond within 5 business days.
4. Refund Approval and Processing
If your refund request is approved, the following process will be followed:
· Refunds will be processed to the original payment method within 10 business days.
· All bank charges associated with the refund will be covered by you, the client.
· You will receive a confirmation email once the refund has been processed.
5. Contact Information
For any questions or assistance with the refund process, please contact our Client Care Team:
· Email: info@ukvaservices.org
· Phone: 07410 717976 or 01912 299557
· Address: Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne. NE1 1JF
6. Changes to This Policy
UK Visa Advice Services Limited reserves the right to modify this Payment Refund Policy at any time. Any changes will be posted on our website and will become effective immediately.